NAGGLNow
Podcast
S6E7 NAGGLNow Podcast: Franchise Directory Updates – What Every 7(a) Lender Needs to Know
In this episode of NAGGLNow, Jane Butler and Ginger Allen provide SBA 7(a) lenders with a critical update on the franchise directory following its July 1st recertification overhaul, during which thousands of brands were temporarily dropped from the listing. Jane explains how to interpret the directory’s new recertification date column, shares the top reasons brands face delays getting listed (namely incomplete FDD packages and name discrepancies), and outlines the two-track process lenders should follow when a potential franchise isn’t yet on the directory. She also clarifies what directory inclusion does and doesn’t cover — confirming that SBA now owns franchise eligibility determinations, while lenders remain responsible for standard credit worthiness and due diligence, including a review of FDD. The episode wraps with encouragement for lenders to consider expanding into franchise lending, along with a preview of NAGGL’s upcoming training sessions on the new SOP 50 10 8.1, effective October 1st.
Special Thank You to our Season 6 sponsor, Starfield & Smith.
Season 6
Sponsored by 
S6E1 NAGGLNow Podcast: Franchise Directory Updates with Steve Olear
Released 6/4/26
In this season six premiere of NAGGLNow, sponsored by Starfield and Smith, hosts Jane Butler and Ginger Allen welcomes back SBA’s Steve Olear to discuss the critical June 30th deadline for the SBA Franchise Directory. Steve explains what lenders need to do before the deadline, how already-approved loans will be protected even if a brand falls off the directory, and what to expect on July 1st. He also covers the biggest eligibility challenges SBA is seeing right now — including CBD products in unexpected franchise menus and fraud screening — shares key red flags lenders should look for in the FDD, and offers practical advice for anyone looking to expand into franchise lending.
00:00 Introduction and Directory Restoration
03:35 Understanding the Certification Process
06:09 Challenges in Franchise Eligibility
10:46 Red Flags for Lenders
14:22 Emerging Trends in Franchise Industries
16:58 Advice for Lenders Entering Franchise Lending
19:18 Final Thoughts and Future Outlook
S6E2 NAGGLNow Podcast: Carolyn Calafiore Chats with SBA Legend Lynn Ozer
Released 6/11/26
In this episode of the NAGGLNow Podcast, host Carolyn Calafiore welcomes SBA lending icon Lynn Ozer for a fascinating look at how the 7(a) program has evolved since Lynn first joined the SBA in 1978. They cover the shift from direct lending to lender participation, the standardization driven by national banking, and the evolution of the credit elsewhere test. The conversation turns to today’s hottest loan type — business acquisitions — with Lynn sharing what lenders need to get right: strong management capability, post-closing liquidity, working capital analysis, and key-person retention. It’s a masterclass in SBA history and practical credit insight from one of the program’s most celebrated voices.
00:00 Introduction to the SBA Program and Lynn Ozer’s Journey
02:27 The Evolution of the SBA 7A Program
04:59 Understanding Credit Elsewhere and Its Impact
08:14 Current Trends in SBA Lending
13:56 The Role of Business Acquisitions in SBA Lending
17:16 Challenges and Opportunities in SBA Lending
22:28 The Rewarding Nature of SBA Lending
S6E2 NAGGLNow Podcast: Jane & Ginger talk SBA updates about Decoupling, Technology, ITL Updates, Franchise Directory & Feedback
Released 6/19/26
This episode of NAGGLNow covers a wave of recent SBA policy updates affecting 7(a) lenders. Jane and Ginger discuss the expansion of the International Trade Loan Program to manufacturing and food supply chain NAICS codes, the decoupling of the 504 loan program from 7(a) effective July 4th, and a new notice clarifying eligibility waivers for applicants with owners tied to prior loan losses. They also touch on SBA’s modernized case management system for policy inquiries, the franchise directory’s June 30th recertification deadline, and a reminder for NAGGL members to complete the agency feedback survey before the podcast’s summer hiatus.
00:00 Expansion of the 7(a) International Trade Loan Program
02:27 Decoupling of the 504 Loan Program from 7(a)
04:47 Amendments to Eligibility Requirements for Prior Loss
07:29 SBA’s Technology Overhaul and Case Management System
09:52 Updates on the SBA Franchise Directory
11:47 Feedback on Program Changes and Upcoming SOP Updates
S6E4 NAGGLNow Podcast: Kristen & Carolyn talk LSP Roles & Responsibilities with Chuck Evans & Ethan Smith
Released 6/25/26
As third-party relationships continue to receive increased attention from the SBA and Congress, understanding the role and responsibilities of Loan Service Providers (LSPs) has never been more important.
NAGGL sits down with Chuck Evans, Chair of the newly formed NAGGL LSP Committee, and Ethan Smith to discuss why the committee was created, its mission, and what lenders can expect as the Committee begins its work.
The conversation will highlight the committee’s information session, which included participation from SBA’s Office of Credit Risk Management (OCRM), and explore key considerations for lenders working with LSPs. Topics include the importance of well-crafted LSP agreements, the distinction between lender and LSP responsibilities, OCRM’s oversight role, and practical guidance for maintaining compliant and effective third-party relationships.
Finally, Kristen shares why these conversations are also drawing attention on Capitol Hill and explains how NAGGL’s Capital Advocates membership provides members with exclusive, behind-the-scenes insights into congressional activity affecting the 7(a) lending industry.
Whether you’re currently working with an LSP or simply want to stay ahead of evolving issues, this episode offers timely insights and practical guidance from industry leaders and SBA experts.
S6E5 NAGGLNow Podcast: Leadership Summit Recap
Released 8/6/26
In this episode of the NAGGLNow Podcast, hosts Kristen Granchelli, Carolyn Calafiore, and Margherita Stutz recap NAGGL’s recent Leadership Summit in Deer Valley, highlighting it as their favorite event for the way it puts lender voices front and center in shaping industry direction. Day one’s town hall covered several policy priorities: challenges lenders face in evaluating LSP partnerships, strong support for raising 7(a) loan caps to $10 million alongside prudent underwriting standards and secondary market flexibility, the need for stronger loan covenant monitoring on larger loans, a push for statutory decoupling of 7(a) from 504 to match the flexibility 504 already has, an IRS-SBA information-sharing fix to speed up tax verification, and a proposed change to how the subsidy recoupment fee window is calculated.
Day two’s breakout sessions surfaced cautious lender adoption of AI tools with an emphasis on fact-checking and documentation, ongoing servicing challenges around outdated financials and deferments, and a notable uptick in franchise lending tied to business acquisitions and owner retirements, despite an overall industry lending slowdown. The hosts close by emphasizing that the summit’s real value lies in the direct lender feedback that will guide NAGGL’s advocacy and policy priorities in the year ahead.
00:08 Member Meetup: Capital Markets
01:55 Introduction to the Leadership Summit and Its Unique Focus
03:14 Energy and Collaboration at the Summit
05:07 Managing LSP Relationships and Industry Challenges
08:35 Covenants and Monitoring Larger Loans
09:24 Decoupling 7(a) from 504 and Policy Flexibility
11:16 IRS Efficiency and Information Sharing
12:23 Subsidy Recruitment Fee and Policy Changes
13:47 Main Focus of Day Two: Business Acquisition and Industry Trends
17:25 Summary and Final Thoughts from the Summit
18:08 Leadership Summit Fun Highlights
S6E6 NAGGLNow Podcast: Margherita Interviews Two Recent FLL Graduates
Released 8/13/26
In this episode of NAGGLNow, Margherita Stutz sat down with two recent graduates of NAGGL’s 2026 Future Lending Leaders (FLL) class: Joe Marciano of Western Alliance Bank and Mike Brunett of Columbia Bank. They share what drew them to the program, the impact of mentorship and the policy curriculum, and how public speaking and writing projects pushed them to grow professionally. Joe and Mike also reflect on the value of their FLL cohort network, their thoughts on innovation and the future of SBA lending, and what they’d tell anyone considering applying. They close by summing up their experience in one word/phrase: “perspective” for Mike, and “worth it, and a lot of fun” for Joe.
Learn more about NAGGL’s FLL program at naggl.org/fll
S6E7 NAGGLNow Podcast: Franchise Directory Updates - What Every 7(a) Lender Needs to Know
Released 8/20/26
In this episode of NAGGLNow, Jane Butler and Ginger Allen provide SBA 7(a) lenders with a critical update on the franchise directory following its July 1st recertification overhaul, during which thousands of brands were temporarily dropped from the listing. Jane explains how to interpret the directory’s new recertification date column, shares the top reasons brands face delays getting listed (namely incomplete FDD packages and name discrepancies), and outlines the two-track process lenders should follow when a potential franchise isn’t yet on the directory. She also clarifies what directory inclusion does and doesn’t cover — confirming that SBA now owns franchise eligibility determinations, while lenders remain responsible for standard credit worthiness and due diligence, including a review of FDD. The episode wraps with encouragement for lenders to consider expanding into franchise lending, along with a preview of NAGGL’s upcoming training sessions on the new SOP 50 10 8.1, effective October 1st.
00:00 – Welcome & Introduction
00:41 – Franchise Directory Update: What’s Happened Since July 1st
02:48 – How the Franchise Directory Gets Updated
04:23 – Understanding the New “Recertification Date” Column
06:47 – Biggest Roadblocks to Getting Brands Listed
10:18 – What to Do If a Brand Isn’t on the Directory Yet
12:42 – What Directory Listing Actually Means for Lenders
18:36 – Key Areas for Lender Due Diligence (Credit & Outlet Performance)
20:40 – Final Advice on Franchise Lending
25:20 – Closing Remarks, NAGGL Training & Resources
Season 5
Sponsored by
S5E1 NAGGLNow Podcast: Latest on Government Funding Deadline
Released 1/29/26
In the first episode of season 5, Tony, Jane and Kristen discuss the current state of the impending funding deadline, focusing on the complexities surrounding the current funding bills on Capitol Hill and the implications of a potential government shutdown. They analyze the negotiations taking place, the challenges faced by the House, and the likelihood of a shutdown occurring, while also providing insights into the SBA’s operations during this period.
00:20 Funding Package Overview
05:57 Controversies and Negotiations
10:33 House Dynamics and Challenges
14:55 Implications of a Government Shutdown
S5E2 NAGGLNow Podcast: Servicing & Liquidation Updates from Last Week's Member Meetup
Released 2/12/26
In this episode of the NAGGLNow Podcast, Jane and Margherita discuss the recent member meetup focused on servicing and liquidation. They recap the activities, share their favorite moments, and highlight key takeaways from the event. The conversation emphasizes the importance of collaboration among lenders, the significance of monitoring loans, and updates on servicing procedures, including the new SBA Uncollectible status code. The episode concludes with practical tips for effective servicing and liquidation.
00:00 Welcome
00:32 Recap of Member Meetup Activities
02:16 Favorite Moments and Insights
06:57 Key Takeaways from the Meetup
09:30 What’s New in Servicing and Liquidation
S5E3 NAGGLNow Podcast: Fishbowl Questions related to USCIS, Startups, Equity Injection, NAGGL Training & Memories with Rachel
Released 2/19/26
In this episode of the NAGGLNow Podcast, the hosts discuss important updates regarding SBA 7(a) loans, including new training opportunities and policies. They delve into the intricacies of loan maturity, equity injection requirements, and the definition of startup businesses. Rachel discusses NAGGL’s new Pathways courses and how to access them on the NAGGL website. Margherita talks about the upcoming Webinars that NAGGL is hosting over the next couple of weeks.
To close out the episode, Ginger and Margherita reflect with Rachel on her remarkable career as she prepares to retire in March after nearly 40 years in the SBA 7(a) industry.
00:00 Introduction and Overview of USCIS Tips
01:30 Training and Pathways Courses
03:48 Understanding SBA Policies and Equity Injection
10:11 Defining Startup Businesses and Underwriting Standards
13:33 Upcoming Webinars and Events
14:04 Personal Stories and Reflections on Rachel’s SBA Lending Career
S5E4 NAGGLNow Podcast: AI in 7(a) Lending Discussion Updates from NAGGL's Member Meetup
Released 2/26/26
In this episode of NAGGLNow Podcast, Karen Ladany and Scott Gillanders discuss the recent Member Meetup focused on AI in 7(a) lending. They share key takeaways from the event, including insights from guest speakers, case studies, and the importance of collaboration among members. The conversation highlights the rapid evolution of AI in the industry, the need for proper risk management, and practical advice for organizations just starting to implement AI. They also touch on the future of AI in lending and upcoming discussions with industry leaders.
00:00 Welcome
01:00 Key Takeaways from the Member Meetup
03:36 Case Studies and Real-World Applications
05:33 Advice for Beginners in AI Implementation
07:32 Integrating AI into Daily Operations
09:17 Future of AI in Lending and Closing Thoughts
S5E5 NAGGLNow Podcast: Tony and Karen Chats with Hartley Caldwell, SBA's CIO about New Technology Updates at SBA
Released 3/5/26
In this episode of the NAGGLNow Podcast, Tony Wilkinson, Karen Ladany and Hartley Caldwell, the Chief Information Officer at SBA, discusses the integration of technology and AI within the SBA to enhance lending processes and improve service delivery. He emphasizes the importance of data management and privacy while exploring opportunities for modernization in SBA’s lending products. The conversation highlights the need for seamless interactions between lenders and the SBA, aiming to streamline processes and reduce friction in obtaining loans for small businesses.
01:09 Introduction of Hartley Caldwell
02:35 Technology Opportunities at SBA
03:32 Leveraging AI without Risk
05:19 AI Guardrails at SBA
08:12 Hartley on Attending NAGGL Upcoming Conference
S5E6 NAGGLNow Podcast: Tony & Jane talk with SBA's Dan Pische and Jeff Patterson about SBA's Working Capital Programs
Released 3/12/26
In this episode of the NAGGLNow Podcast, Tony & Jane talk with SBA’s Dan Pische and Jeff Patterson to discuss the latest developments in SBA’s working capital programs, including the pilot program, opportunities for home builders, and integration with Opportunity Zones. Gain insights into how these programs support small businesses and foster economic growth.
00:00 Welcome to NAGGLNow
02:17 Introduction to the Working Capital Program
05:08 WCP for Home Builders
06:44 Opportunity Zones
08:58 Additional Support for Small Businesses & Home Builders
11:31 Future Directions and Improvements at SBA
S5E7 NAGGLNow Podcast: Fishbowl Questions with Margherita, Ginger & Rachel
Released 3/19/26
In this episode of the NAGGLNow Podcast, Margherita, Ginger & Rachel explore the intricate challenges lenders face when financing small businesses, emphasizing the importance of understanding nuanced SBA guidelines. Through real-world scenarios, listeners learn about the complexities of determining eligibility for beauty salons, the strategic evaluation of non-compete clauses in business acquisitions, and the prudent management of collateral. The episode offers invaluable insights for SBA lenders and finance professionals, aiming to enhance decision-making and avoid costly mistakes in a landscape filled with gray areas.
00:00 Welcome to NAGGLNow
00:20 Understanding Loan Eligibility for Personal Services
02:13 Navigating Non-Compete Clauses in Business Acquisitions
04:51 Equity Injection and Goodwill in Business Loans
06:44 Borrowing Against Cash Surrender Value of Life Insurance
11:08 Handling Defaulted Loans and SBA Uncollectible Status
S5E8 NAGGLNow Podcast: Karen Ladany and Kendra Vincenty Talk AI in Community Banking
Released 3/26/26
In this episode of the NAGGLNow Podcast, host Karen Ladany interviews Kendra Vincenty from T Bank to explore the integration of AI in community banking. Kendra shares insights into how T Bank has strategically embraced AI to enhance efficiency and consistency in their processes, particularly through the use of tools like Copilot. The discussion delves into the challenges and benefits of AI adoption, including the importance of standardizing prompts and ensuring data security. Kendra emphasizes the role of a supportive team and a measured approach in successfully implementing AI solutions, offering valuable advice for smaller organizations looking to start their AI journey.
00:00 Welcome
00:55 T Bank’s Approach to AI Adoption
03:05 Models and Tools Used in T Bank
05:21 Standardizing Prompts for Consistent Outcomes
06:57 Getting Team Buy-In and Overcoming Challenges
09:58 Risk and Security Considerations
11:50 AI in SBA and Regulatory Context
13:23 Advice for Smaller Organizations Starting with AI
S5E9 NAGGLNow Podcast: Welcome Carolyn, Recent SBA Updates & Spring Conference Topics
Released 4/2/26
In this episode of the NAGGLNow Podcast, host Karen Ladany welcomes the “ABCs of NAGGL”: panelists Ginger Allen, Jane Butler, and newest team member Carolyn Calafiori. Carolyn shares highlights from her impressive 27-year career in SBA lending. The panel dives into major recent SBA updates, including significant changes to citizenship requirements and 7(a) small loan underwriting, along with newly released guidance and expanded eligibility for the International Trade Loan Program. They also preview what these developments mean for lenders and highlight key topics and opportunities at NAGGL’s upcoming Spring Conference, including direct engagement with SBA leadership and future technology improvements.
00:00 Welcome
00:09 Introduction to NAGGLNow and Carolyn Calafiore
00:48 Carolyn Calafiore’s Journey in SBA Lending
01:45 Recent Changes in SBA Regulations
07:21 SBA FAQ on Citizenship and other Press Releases
09:28 Upcoming Conference and Technology Updates
12:05 Final Thoughts and Closing Remarks
S5E10 NAGGLNow Podcast: Tony, Jane & Karen discuss the Upcoming Spring Conference Agenda
Released 4/9/26
In this episode of the NAGGLNow Podcast, Tony Wilkinson, Jane Butler & Karen Ladany discuss NAGGL’s Spring Conference coming up in a couple of weeks. They run through topic highlights, including new initiatives, budget updates, and key topics for lenders. Guests from the SBA will discuss the latest changes, technological advancements, and strategic discussions shaping the future of SBA lending.
00:00 Introduction to the Conference
00:47 Mid-Year Check-In: Portfolio Performance and Trends
01:42 SBA Administrator and others attending
02:23 Exciting Announcements and Changes from the SBA
02:45 Sessions and Key Topics
03:37 Economist from ABA
04:02 AI Sessions and Interactive Discussions
S5E11 NAGGLNow Podcast: Karen & Jane Chat with SBA's Dan Pische & Emily Doxzon
Released 4/16/26
In this episode of NAGGLNow, Karen and Jane sit down with SBA’s Dan Pische and Emily Doxzon for a timely conversation on what’s happening across the 7(a) lending landscape. They break down recent program developments, take a closer look at international trade loan opportunities, and share insights lenders need to stay ahead. The discussion also previews NAGGL’s upcoming Spring Conference, including the senior SBA officials who will be in attendance and the key topics shaping this year’s agenda. If you’re planning to attend, there’s still time to register, and this episode offers a great look at what you can expect.
00:00 Welcome to the NAGGLNow Podcast
01:16 Introduction of Emily Doxzon in Her New Role
03:26 Updates from Dan on ITL and More Conference Content
07:38 Upcoming NAGGL Spring Conference Highlights
S5E12 NAGGLNow Podcast: Fishbowl Questions related to Hazard Insurance, Affiliation, Change of Ownership & Employment Questions
Released 4/23/26
In this episode of the NAGGLNow Podcast, Margherita, Ginger & Carolyn answer more fishbowl questions. It features discussion on key SBA loan topics, including hazard insurance requirements, eligibility of international employees, change of ownership scenarios, and affiliate financial statement collection.
00:00 Introduction and Season Highlights
00:36 Understanding Hazard Insurance Requirements
07:15 SBA Financing for US Companies with Foreign Employees
11:48 Navigating Ownership Changes
16:04 Affiliate Financial Statements and Their Importance
Season 4
Sponsored by
S4E1 NAGGLNow Podcast - Latest Updates on SBA including the latest on the MARC Program, SOP 50 57 4, SOP 50 10 8 Notice and More
Released 9/11/25
In this episode, Karen Ladany and Jane Butler discuss the latest updates from the SBA, including policy changes, the new MARC program, Ginger Allen joining NAGGL, and NAGGL’s new Pathways educational program upgrades. They delve into AI initiatives within the organization and highlight the upcoming conference and new member meetup events. The conversation wraps up with important considerations for lenders as the fiscal year comes to a close.
00:00 Welcome to NAGGLNow Podcast Season 4
01:30 Overview of SBA Policy Changes
02:50 SBA’s New MARC Program
03:55 Introduction of New NAGGL Staff
05:07 Education Program Upgrades
08:20 AI Initiatives in Lending
09:50 Upcoming Conference Highlights
11:40 NAGGL Introduces Member Meetups
13:35 End of Fiscal Year Considerations
S4E2 NAGGLNow Podcast: Member Questions about Change of Ownership
Released 9/18/25
In this episode of NAGGLNow Podcast, Margherita, Rachel & Ginger discuss various scenarios related to changes of ownership in business, focusing on the complexities of debt refinancing and asset purchases. They explore the implications of complete and partial ownership changes, the importance of understanding the sources and uses of funds, and the nuances of SBA loans. The conversation emphasizes the need for thorough documentation and analysis in financial transactions, culminating in an invitation to an upcoming conference for further learning.
00:00 Introduction to Fishbowl Questions
00:37 Same Institution Debt Refinance
03:08 Partial Change of Ownership or Debt Refinance
06:49 Finance the Buyer’s Acquisition of Assets
10:34 These Topics and More at NAGGL’s Annual Conference
S4E3 NAGGLNow Podcast: Updates on Potential Government Shutdown and How to Plan Accordingly
Released 9/25/25
In this episode of the NAGGLNow Podcast, Karen Ladany sits down with Tony Wilkinson and Jane Butler to unpack the looming possibility of a government shutdown and what it could mean for SBA lending. They break down FY25 funding, what a shutdown would mean for SBA operations and what lenders can and cannot do during that time, and the possible paths for FY26 funding as the September 30 deadline quickly approaches.
00:00 Understanding the Fiscal Year 25 Funding Landscape
02:11 Implications of a Potential Government Shutdown
03:20 What Happens at SBA if There is aShut Down
05:49 New Guidance from SBA
06:42 Paths Forward and Anomaly Language
S4E4 NAGGLNow Podcast: AI in 7(a) Lending Conversation with Scott Gillanders and Neal Patel
Released 10/2/25
In this episode of the NAGGLNow Podcast, Karen Ladany talks with Scott Gillanders and Neal Patel about AI in 7(a) lending. This conversation explores the integration of AI in lending, focusing on the challenges lenders face, the importance of governance, and the need for collaboration between lenders and vendors. The discussion highlights the current applications of AI, the nuances of measuring ROI, and the specific challenges faced by smaller lenders. The speakers emphasize the importance of prudent implementation strategies to navigate the evolving landscape of AI in the lending industry.
00:00 Introduction to AI in Lending
03:01 Challenges in AI Integration
05:15 Understanding ROI in AI Investments
08:01 Current Applications of AI in Lending
09:01 Prudent Implementation of AI
11:54 Vendor and Lender Collaboration
14:43 Addressing Small Lender Concerns
16:16 Future Conversations in AI Adoption
S4E5 NAGGLNow Podcast: Member Questions about Rate Changes, Role of Non-Owner Spouses & Multi-Step Change of Ownership
Released 10/9/25
In this episode, Margherita, Ginger, and Rachel delve into the complexities of SBA 7(a) loans, focusing on interest rate calculations, the implications of non-owner spouses in loan agreements, and the recent changes regarding multi-step ownership transactions. They provide detailed explanations and examples to clarify these topics, ensuring that NAGGL members understand the nuances of SBA lending guidelines and the importance of proper documentation.
00:00 Welcome to the NAGGLNow Podcast
00:26 Understanding SBA 7(a) Loan Interest Rates
08:13 The Role of Non-Owner Spouses in SBA Loans
12:05 Multi-Step Change of Ownership Explained
14:59 Upcoming SOP 50 57 4 Training
S4E6 NAGGLNow Podcast: Tony & Kristen Talk Year End Numbers, Government Shutdown & Annual Conference
Released 10/16/25
In this episode of NAGGLNow, Tony Wilkinson and Kristen Granchelli discuss the impressive lending figures from the past year, the ongoing government shutdown, and its implications for various programs and federal employees. They explore the pressure points that could lead to negotiations, the dynamics within Congress, and the potential for a lengthy shutdown. The conversation also highlights the upcoming conference where further insights will be shared.
00:00 Record Year in Lending and Upcoming Conference
02:41 Government Shutdown: Current Status and Implications
05:15 Pressure Points and Potential Outcomes of the Shutdown
07:41 Impact on Small Businesses and Economic Consequences
10:52 Legislative Impasse: Clean CRs and Policy Debates
13:39 Looking Ahead: Conference Insights and Future Developments
S4E7 NAGGLNow Podcast - Updates on the NAGGL 2025 Annual Conference
Released 10/23/25
This episode of NAGGLNow Podcast focuses on the upcoming annual conference, discussing the current mood in the industry amidst a government shutdown, the implications for SBA loans, and what attendees can expect from the event. The conversation highlights the importance of networking, the introduction of new attendees, and the exciting content planned for the conference, including discussions on AI and other relevant topics.
00:00 Welcome Back
00:55 Most Important Conversations Going On In The Industry
05:29 Industry Mood and Government Shutdown
07:36 Conference Adjustments and Expectations
09:31 Engaging Content and Networking Opportunities
13:35 Guest Appearance from Ginger’s Dog
S4E8 NAGGLNow Podcast - NAGGL 2025 Annual Conference Wrap Up
Released 11/6/25
In this episode of NAGGLNow, Karen Ladany, Ginger Allen, and Jane Butler discuss the highlights from NAGGL’s annual conference, including key insights on 7(a) lending, the impact of AI, the return of the franchise directory, and the ongoing government shutdown. They also share their favorite moments from the conference and look ahead to upcoming events.
00:00 Highlights from NAGGL’s Annual Conference
02:43 Insights on AI in Lending
04:27 Franchise Directory and Its Impact
07:48 Government Shutdown and Future Predictions
10:21 Looking Ahead: NAGGL’s Upcoming Events
S4E9 NAGGLNow Podcast: Gray Area Questions from the Fishbowl Ladies
Released 11/13/25
In this episode of NAGGLNow, Margherita, Rachel & Ginger discuss various gray area questions related to lending, focusing on appraisal review fees, site visits for chronically past due borrowers, and selling loans on the secondary market. They provide insights into best practices, regulatory requirements, and practical advice for lenders navigating these complex topics.
00:00 Welcome to NAGGLNow
01:01 Gray Area Questions Around Fee
06:37 Site Visit Frequency for Past Due Borrowers
11:58 Selling Loans on the Secondary Market
S4E10 NAGGLNow Podcast: Tony Chats with Thomas Kimsey about Record Setting FY25, SBA Post-Shutdown and Looking Ahead
Released 11/20/25
In this episode of NAGGLNow, Tony Wilkinson speaks with Thomas Kimsey, the Associate Administrator for Capital Access at the SBA, about the record achievements in fiscal year 2025, the ongoing efforts to support small businesses post-shutdown, and the strategic goals for fiscal year 2026. They discuss the impressive loan volumes, the importance of the MARC initiative for manufacturers, and the technological advancements that will enhance the lending experience. The conversation emphasizes the SBA’s commitment to supporting critical industries and the collaboration with lending partners.
00:00 Overview of Fiscal Year 2025 Success
01:43 Post Shutdown Status
03:11 Current Operations and Backlog Management
04:31 MARC Initiative Update
05:37 FY26 Goals
06:58 Looking Forward to 2026
S4E11 NAGGLNow Podcast - NAGGL's Advocacy Team Updates on the Latest from SBA and Capitol Hill
Released 12/4/25
In this episode, Tony, Jane, and Kristen discuss the current status of the SBA, including its recovery from the shutdown, funding challenges, and upcoming deadlines. They delve into the legislative updates regarding 7(a) lending authorization, the implications of manufacturing loans, and the new debanking regulations that lenders must comply with. The conversation highlights the importance of planning for potential government shutdowns and the proactive measures being taken to ensure the stability of lending programs.
00:00 SBA Recovery and Current Status
02:11 CR Expiring on January 30th
08:52 7(a) Lending Authorization and Legislative Updates
11:07 $10 Million Loan Size for Manufacturing
16:41 Debanking Regulations and Compliance
S4E12 NAGGLNow Podcast: Fishbowl Questions about Debt Refinancing
Released 12/11/25
Welcome to NAGGLNow, your trusted source for all things SBA 7(a) lending. In this episode, hosts Rachel Zippwald and Margherita dive into the intricacies of debt refinancing, tackling common questions and providing expert insights. From understanding same institution debt to navigating the complexities of refinancing EIDL loans, this episode is packed with valuable information for lenders. Whether you’re curious about eligibility requirements or looking for tips on handling loans on deferment, Rachel and Margherita have you covered. Tune in for a thoughtful discussion that sheds light on the nuances of SBA lending and prepares you for the challenges ahead.
00:00 Introduction to Debt Refinance
00:52 Caveats of Debt Refinance
01:49 Refinancing Own Institution Debt
04:44 Refinance EIDL and Disaster Loans
07:01 Uses of Proceeds Requirements
07:33 Refinance Loan on Deferment
S4E13 NAGGLNow Podcast: Tony Chats with Deputy Administrator Bill Briggs about 2025 Achievements and the Outlook for 2026
Released 12/18/25
In this conversation, Tony Wilkinson interviews Bill Briggs, the Deputy Administrator of the Small Business Administration (SBA). They discuss Bill’s background, the SBA’s achievements in 2025, including the restoration of loan programs and the launch of the Made in America Manufacturing Initiative. Bill highlights the importance of technology and AI in improving SBA processes and shares insights on future initiatives aimed at enhancing lender engagement and expanding loan programs.
Season 3
Sponsored by
S3E1 NAGGLNow Podcast: Jane Butler and Stephen Olear Talk Franchise Directory & Rachel and Margherita Answer Fishbowl Questions
To start this episode of the NAGGLNow Podcast, Jane and Stephen Olear discuss the restoration of the Franchise Directory by the SBA, its implications for lenders and franchisors, and the ongoing updates to ensure a smooth process for small business loans. They delve into the certification process for franchises, the eligibility criteria for loans, and the proactive measures being taken to keep the directory current and accessible.
Then, Rachel Zippwald and Margherita Stutz discuss the latest 7(a) updates, including the new email box for lenders, the return of the franchise directory, and changes in SOP 50 57 3.1. They provide insights on how lenders can navigate these updates effectively and emphasize the importance of clear communication with the SBA.
S3E2 - Environmental Report Changes with Steve Olear plus Fishbowl Questions about UPP & Citizenship Requirements
In the first part of this episode of the NAGGLNow Podcast, Jane Butler and Steve Olear delve into the complexities of environmental compliance in SBA loans, particularly focusing on the 7(a) eligibility process. Steve discuss recent changes in the environmental review process, the importance of understanding environmental reports, and the implications for lenders. They also touch on the franchise process and its growing popularity.
Then Rachel Zippwald and Margherita Stutz answer fishbowl questions related to the latest updates to the Universal Purchase Package (UPP) and the implications of citizenship requirements for SBA loans.
S3E3 NAGGLNow Podcast: Roundtable of Lenders Discuss Recent SOP Updates & Fishbowl Questions about Debt Refi & Equity Injection
In this week’s episode of the NAGGLNow Podcast, Karen and Jane chat with Ashley Horner of Summit Bank and Jennifer Chiavetta of Live Oak Bank about what they are seeing in terms of volume changes since SOP 50 10 8 took effect on June 1. They also discuss changes to delegated authority, the return of the franchise directory and future trends in SBA Lending.
Then Rachel & Margherita answer fishbowl questions about debt refinancing, subsidy recoupment fees, guarantee purchases, and equity injection. They provide insights into documentation requirements, best practices for lenders, and the importance of meticulous record-keeping to ensure compliance and successful loan processing.
S3E4 NAGGLNow Podcast: Latest Updates on the Franchise Directory with Steve Olear and Fishbowl Questions w/ Rachel & Margherita
In this episode of the NAGGLNow Podcast, Jane Butler and Karen Ladany discuss the updates to the franchise directory with SBA’s District Counsel, Steve Olear. The conversation focuses on the restoration of the franchise directory by the SBA, the influx of new brands, the complexities of the certification process, and emerging trends in franchise businesses. The discussion also highlights the importance of adapting to new business models and offers tips for lenders looking to engage in franchise lending.
Then, Rachel Zippwald and Margherita Stutz discuss critical aspects of cash flow analysis for SBA loans, emphasizing the importance of understanding rental income’s role and the implications of tenant relationships. They also delve into the various fees associated with loan origination and servicing, clarifying what lenders can and cannot charge, and providing insights on best practices for managing these financial aspects.
S3E5 NAGGLNow Podcast: Tony chats with Thomas Kimsey, the AA of OCA at SBA and Fishbowl Questions w/ Rachel & Margherita
To start this episode, Tony Wilkinson interviews Thomas Kimsey, the Associate Administrator for the Office of Capital Access at the SBA. They discuss the current state of the SBA, the challenges faced in the past year, and the initiatives being implemented to support small businesses. Kimsey highlights the importance of maintaining a zero subsidy operation and the positive feedback from lending partners. They also touch on future initiatives, including manufacturing loan limits and technology improvements that aim to enhance efficiency in the loan process.
Then, for Fishbowl Questions, Rachel Zippwald and Margherita Stutz delve into the complexities of SBA loans, focusing on the use of proceeds and the implications of changes in loan structure. They discuss the importance of maintaining a paper trail, understanding the potential unintended consequences of reallocating funds, and the necessary steps to take when a borrower faces business closure or bankruptcy. The conversation emphasizes the need for thorough underwriting and proactive communication with borrowers to navigate these challenges effectively.
S3E6 NAGGLNow Podcast: A chat with Daniel Pische, Director of OFA at SBA and Member Questions w/ Rachel & Margherita
In this episode of the NAGGLNow Podcast, Karen & Jane sit down with Daniel Pische, the new director of SBA’s Office of Financial Assistance. Daniel discusses his background in small business lending and his role at the SBA, focusing on the Office of Capital Access. He outlines his short and long-term goals, emphasizing the importance of collaboration with lenders and the need for industry feedback to improve SBA programs. Pische highlights the significance of working capital products and the potential for expanding these offerings to support manufacturers and small businesses. The discussion also touches on upcoming events and the importance of community engagement.
Then in the Member Question portion, Rachel Zippwald and Margherita Strutz delve into the complexities of SBA loans, focusing on the EPC-OC structure and title insurance requirements. They discuss the eligibility of owners in the EPC structure, the importance of adhering to SBA regulations, and the nuances of title insurance in protecting lenders. The conversation highlights the significance of understanding these topics for both loan origination and servicing, emphasizing the need for proper documentation and compliance to avoid losing guarantees.
Season 2
Sponsored by
S2E1 NAGGLNow Podcast - How are 7(a) Lenders Adapting to this Rapidly Changing Business Landscape
In this episode of the NAGGLNow podcast, host Karen Ladany, NAGGL Executive Vice President Jane Butler, and a panel of expert lenders (Brandia Bradshaw from Live Oak Bank, Ryan Chan from Five Star Bank & Dakota Williams from First United Bank) discuss the evolving landscape of small businesses, particularly focusing on non-traditional ventures and the challenges faced by lenders in adapting to these changes. The conversation highlights emerging business trends, the unique risks associated with lending to new business types, and the lessons learned from past experiences. The panel also addresses the need for updated guidance from the SBA to better support these innovative business models.
S2E2 NAGGLNow: NAGGL’s Exiting Chairman & Incoming Chairman Chat With Tony
Tony sat down with NAGGL’s exiting Chairman, Cal Regan of Meadows Bank, and NAGGL’s newly named Chairman, John Moshier of Port 51 Lending, to talk about what’s ahead for the industry and the focus each Chair brings to NAGGL’s core mission of representing the industry.
S2E3 NAGGLNow Podcast - Fishbowl Questions from Members with Rachel & Margherita
In this episode, Rachel Zippwald and Margherita Stutz discuss key aspects of SBA lending, focusing on leasehold improvements, site visit requirements for home-based businesses, and the implications of loan defaults. They emphasize the importance of understanding construction risk management and the necessity of site visits to assess collateral value. Additionally, they highlight upcoming training opportunities for lenders and the opportunity to join NAGGL’s Future Lending Leaders program.
S2E4 NAGGLNow Podcast - Advocacy Hot Topics with Tony & Kristen
In this episode, Tony Wilkinson and Kristen Granchelli discuss the current state of the SBA 7(a) program, highlighting recent developments, performance indicators, and the impact of policy changes. They address concerns regarding early defaults, cash flow issues, and the implications of fee waivers. The conversation emphasizes the importance of maintaining a healthy loan portfolio while ensuring low-cost access to capital for small businesses. They also outline NAGGL’s recommendations for program management improvements and the need for proactive measures to address emerging trends.
S2E5 NAGGLNow Podcast - Tony & Kristin Updates on the expiring CR & Current 7(a) Authorization
In this episode of the NAGGLNow Podcast, Tony Wilkinson and Kristen Granchelli discuss the impending government funding deadline of March 14th, the potential for a government shutdown, and the implications for 7(a) lending. They explore the options available, including a full year continuing resolution (CR) and the importance of anomalies in maintaining lending levels. The conversation also highlights the urgency of loan volume as the deadline approaches, emphasizing the need for lenders to manage cancellations and submissions effectively.
S2E6 NAGGLNow Podcast: Fishbowl Questions with Rachel & Margherita
In this episode of NAGGLNow Podcast, Rachel Zippwald and Margherita Stutz discuss various aspects of SBA loans, focusing on loan liquidation, tax return verification, offers in compromise, and bankruptcy restructuring. They provide insights into the complexities of these topics, emphasizing the importance of adhering to the SOP and understanding the implications of past financial decisions on current loan applications.
S2E7 NAGGLNow Podcast: Tony, Kristen, Jane & Ethan Smith Talk SBA Updates
In this episode of the NAGGLNow Podcast, host Tony Wilkinson, along with guests Jane Butler, Kristen Granchelli, and Ethan Smith, discuss significant changes in SBA lending practices, including trends in loan origination and defaults, the complexities of ownership structures, challenges in franchise lending, and new guidance on immigration status for borrowers. The conversation emphasizes the need for clarity and compliance in the evolving landscape of small business lending.
S2E8 NAGGLNow Podcast: Lender Panel Discuss New Business Models & the Need for Cyber Security Insurance
In this episode of the NAGGLNow podcast, host Karen Ladany, NAGGL Executive Vice President Jane Butler, and a panel of expert lenders (Brandia Bradshaw from Live Oak Bank, Ryan Chan from Five Star Bank & Dakota Williams from First United Bank) discusses the evolving landscape of 7(a) lending in the context of digital business models and increasing cyber threats. They explore the necessity of cyber insurance, the challenges borrowers face in meeting new requirements, and how lenders can leverage technology to assess borrower risk. The conversation emphasizes the importance of education and data in navigating these changes and preparing for future challenges in the lending industry.
S2E9 NAGGLNow Podcast: Fishbowl Questions with Rachel & Margherita
In this episode of the NAGGLNow Podcast, Rachel Zippwald and Margherita Stutz discuss critical aspects of loan applications, particularly focusing on COVID EIDL loans and the complexities of subordination requests. They clarify the requirements for pay downs, the importance of early communication with the SBA, and delve into the concept of beneficial ownership in loan guarantees. The conversation is rich with practical advice for lenders navigating these processes.
S2E10 NAGGLNow Podcast: Navigating Leadership Communication, Interview with Jeff Nager
In this episode of the NAGGLNow Podcast, Karen Ladany and Jeff Nager discuss the intricacies of leadership communication and the human side of business. Jeff shares his extensive experience in the 7(a) industry, emphasizing the importance of leadership as a trait and behavior, the necessity of respectful candor in difficult conversations, and the challenges leaders face in today’s economic climate. They explore the significance of building a strong organizational culture, adapting leadership styles over time, and the long-term strategies necessary for success in the 7(a) industry.
S2E11 NAGGLNow Podcast: Fishbowl Questions with Rachel & Margherita
In this episode, Margherita and Rachel discuss various aspects of SBA construction loans, including underwriting requirements, the importance of permits. They also provide insights into preparing for oversight reviews and share technical updates regarding SBA forms. The conversation emphasizes the complexities and risks associated with construction lending and the necessity for lenders to adhere to SBA guidelines.
S2E12 NAGGLNow Podcast: SBA's SOP Updates and NAGGL's Technology Updates
In this NAGGLNow Podcast episode, Karen Ladany and Jane Butler discuss the recent changes introduced in the SBA’s SOP 50 10 8, effective June 1st. They delve into the major updates, including the restoration of loan sizes and the franchise directory, as well as the implications for lenders. The discussion also covers preparations for the upcoming implementation, expected future guidance from the SBA, and the significance of the upcoming NAGGL conference where these topics will be further explored.
Karen discusses significant updates at NAGGL, including the launch of a new website and member platform, the introduction of a new educational framework called Pathways for 7(a) lending professionals, and the importance of embracing change in the industry.